Description
Faculty is looking for a Customer Director (Aerospace) to join their Defence team. The successful candidate will be a trusted partner and strategic lead for Aerospace work with the MOD, RAF, and Industry clients.
The Customer Director will drive real-world AI applications in both Civil and Military sectors, as well as the Space domain. They will own key client relationships, drive commercial strategy, and oversee multidisciplinary delivery teams to ensure cutting-edge AI deployments are secure, reliable, and grounded in real-world impact.
Responsibilities:
- Leading strategic accounts across UK MOD and Industry to build long-term partnerships focused on strategic advantage through cutting-edge AI.
- Cultivating deep, strategic relationships with senior stakeholders to unlock long-term partnership opportunities.
- Designing transformation programmes in collaboration with technical experts that integrate advanced AI into mission-critical capabilities.
- Overseeing delivery excellence across cross-functional teams of engineers, researchers, and delivery leads to ensure high-stakes projects succeed.
- Developing commercial strategies and proposals that expand our work across Aerospace and Space both in the UK and internationally to meet ambitious growth goals.
- Mentoring and coaching a growing team of commercial and delivery professionals, fostering their development in a fast-paced, high-growth environment.
Requirements:
- Deep expertise in Aerospace, Defence, or Space sectors.
- Delivery-focused and technically credible, with a track record of translating complex AI concepts into clear strategies for technical senior leaders.
- Compelling communicator, able to build trust with senior stakeholders and explain the strategic value of technology without getting lost in jargon.
- Experienced in navigating the unique procurement processes of the defence sector to turn operational needs into concrete AI solutions.
- Proven track record of building trusted, long-term relationships with senior stakeholders and navigating strategic commercial conversations with confidence.
- Entrepreneurial mindset, with the curiosity and drive to identify emerging opportunities and solve ambiguous, high-stakes challenges.
- Leadership maturity to work collaboratively within a multidisciplinary team, maintaining a focus on collective success and a high-performance culture.
- Proven track record of managing complex deal processes and meeting ambitious revenue targets within a professional services or high-growth tech setting.