Description
As a Customer Director at Faculty, you will serve as a trusted partner and strategic lead for the largest technology and lab clients, advancing the frontier of safe, trustworthy, and audit-ready AI systems.
You will blend deep technical credibility with delivery leadership, guiding government bodies, frontier labs, and high-impact organisations through complex AI safety, evaluation, and red-teaming challenges.
Key responsibilities include:
- Leading strategic accounts across AI frontier labs, hyperscalers, and government entities to build long-term partnerships focused on robust AI safety, evaluation, and red teaming.
- Designing transformation programmes that integrate advanced AI evaluation methodologies, auditing frameworks, and technical standards directly into mission-critical operations.
- Partnering with senior client leaders to translate complex safety, governance, and technical AI concepts into actionable strategy and impactful programmes.
- Overseeing delivery excellence across cross-functional teams of engineers, researchers, and delivery leads to ensure high-stakes projects succeed.
- Developing commercial strategies and proposals that expand our work across safety-critical domains while meeting ambitious growth goals.
- Championing thought leadership by sharing insights on AI safety frameworks, emerging risk evaluation, and industry standards with senior stakeholders.
The ideal candidate will have:
- Deep expertise in AI safety, auditing, ethics, or evaluation methodologies, developed through time in government, research labs, or tech-forward environments.
- A track record of translating complex AI and data-oriented concepts into clear strategies for technical senior leaders.
- Proven ability to build trusted, long-term relationships with senior stakeholders and navigate strategic commercial conversations with confidence.
- Experience as a collaborative leader, capable of inspiring multidisciplinary teams and bringing together technicians and delivery leads toward a shared mission.
- An entrepreneurial mindset, with the curiosity and drive to identify emerging opportunities and solve ambiguous, high-stakes challenges.
- Adaptability and outcome-driven approach, with the strategic vision needed to help partners navigate the rapidly changing AI safety landscape.