Description
The London Borough of Waltham Forest is seeking a Chapel Attendant/ Crematorium Technician. The successful candidate will act as the first point of contact for mourners, funeral directors, and officiants attending the Crematorium for both funerals and cremations. The role involves comforting public speaking and delivering services as a Chapel Attendant, as well as assisting the Crematorium Manager to ensure the Crematorium is professionally, efficiently, and cost-effectively operated and maintained to a high standard.
Key Responsibilities:
- Support families, funeral directors, and officiants to ensure services are delivered with dignity, compassion, and professionalism.
- Prepare the chapel and crematorium facilities for funeral and memorial services.
- Operate audio-visual equipment, music systems, and service technology.
- Assist with the delivery of cremations and the respectful handling of ashes.
- Maintain high standards of presentation, cleanliness, and housekeeping across the crematorium.
- Monitor and operate crematorium equipment safely and efficiently.
- Ensure compliance with health and safety, environmental, and cremation regulations.
- Provide excellent customer service and respond sensitively to enquiries from bereaved families.
- Work closely with colleagues, funeral directors, and contractors to ensure the smooth running of services.
- Support memorial, ash interment, and ash scattering services as required.
- Carry out routine inspections and report maintenance issues promptly.
- Contribute to the continuous improvement of crematorium services.
Qualifications and Requirements:
- A good degree of numeracy and literacy.
- Qualifications in maths and English would be an advantage.
- If not already in possession of the Cremation Technicians Certificate (CTTS), the post holder will study for that qualification within 1 year of appointment.
Terms and Conditions:
- Satisfactory employment references and CIFAS identity checks.
- Satisfactory declaration of interest.
- As a public authority, the Council must ensure that members of staff in public-facing roles are able to speak fluent English.
Salary: GBP 41,511 - 43,449 per year
Working Hours: 36 hours per week