Description
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda's and other Booking Holdings brands' non-accommodation partners and promote our top and bottom-line growth.
This position offers a dynamic role where you will address payment discrepancies involving Agoda and its partners. You will be encouraged to forge positive relationships with partners, aiming to resolve financial disputes and enhance the payment process to prevent future issues.
Roles & Responsibilities:
- Investigate and resolve payment disputes between Agoda and partners
- Work closely with partners to address payment issues and find mutually agreeable solutions
- Extract insights from dispute resolutions to streamline payment processes and reduce future disputes
- Deliver consistent partner support daily by leveraging your communicative strengths and problem-resolution abilities
- Collaborate with team members across various departments, gaining exposure to multiple business perspectives
Qualifications/Experience:
- Open to candidates seeking their first professional role, especially recent graduates
- Strong attention to detail with excellent problem-solving skills
- Good organisational abilities, with the capacity to work effectively in a team setting
- Proficiency in basic Excel functionality
- Proficiency in SQL is an advantage
- Must have a fluent command of the English language