Description
We are looking for an Implementation Specialist - Bilingual (Spanish) to join our team in the Bay Area, CA. The successful candidate will drive world-class onboarding and implementation experiences for Square's sellers, ensuring accountability to go-live timelines and accelerating deal velocity wherever possible.
Responsibilities:
- Drive world-class onboarding and implementation experiences for Square's sellers
- Cultivate strong cross-functional relationships with Sales, Account Management, Customer Success, Engineering, and Product
- Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies
- Master Square's platform, products, integrations, and ecosystem
- Lead high-impact, multi-merchant projects with competing priorities
- Create and maintain engaging training materials for both internal teams and external partners
- Execute accurate data entry and migration tasks for select sellers as part of the onboarding process
Requirements:
- BA/BS degree
- 4-5+ years of experience in a customer-facing role
- An infectiously positive attitude and a desire to perform at a high level
- Bias for action and performance-driven with the confidence to operate independently
- Ability to thrive within ambiguity and operate independently
- Strong time management and excellent written & verbal communication skills
- Proven track record of success in delivering multiple complex projects
- Previous Project Management experience is expected
- Experience in the POS, Payments or Tech industries is a plus
- Must be located in PST/MST time zone
- Must be bilingual in English and Spanish
Benefits:
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning