Description
We are offering an exciting opportunity to join our hardworking and welcoming GP Practice as a Receptionist/Administrator, providing vital support and becoming an integral part of our dedicated team.
This is a part-time position, working 5 days per week, Monday to Friday, with a mix of morning and afternoon schedules.
In this part-time role, no two days are ever the same; you'll be helping patients, solving problems, and making a real difference in people's lives. Alongside greeting patients, managing appointments, and handling enquiries with care, you'll also take on some important administrative tasks, filing of letters and other tasks that keep the practice running smoothly.
Main duties of the job
- Be the first friendly face and voice patients encounter, whether welcoming them in person, answering the phone, or responding to emails.
- Help patients feel supported by managing appointments, processing referrals, and guiding them through their healthcare journey.
- Keep communication flowing between patients and healthcare professionals, ensuring everyone has the information they need. Filing of simple letters and reports.
- Take on key admin tasks that keep the practice running smoothly, from handling queries to maintaining accurate records.
- Champion safety and standards by following procedures, keeping the environment clean and safe, and supporting governance responsibilities.
- Work closely with the Reception Team and Practice Manager to deliver excellent reception and administrative services, contributing to patient care and the wider success of the practice.
About us
We are a friendly GP surgery, dedicated to providing high-quality, patient care to our local community in Southall. We serve a diverse patient population, and pride ourselves on offering a welcoming and supportive environment for both patients and staff.
Our multidisciplinary team includes GPs, Nurses, Pharmacists, Healthcare Assistants, and administrative staff, who work closely together to ensure efficient and compassionate service delivery. We are committed to continuous improvement, staff development, and embracing innovation in primary care.
We have a list size of 6400 patients. We offer 28 days pro-rata annual leave, including Bank Holidays, and access to join the NHS Pension Scheme.
Benefits
- 28 days pro-rata annual leave, including Bank Holidays
- Access to join the NHS Pension Scheme