Description
We are seeking a Private Customer Consultant to join our team in Wuppertal. As a Private Customer Consultant, you will provide comprehensive advice to private customers through various digital channels, including telephone, video consultation, co-browsing, and email. You will be responsible for advising customers on topics such as accounts, service, personal loans, and precautionary products.
Your responsibilities will include:
- Providing demand-driven advice to private customers through digital media
- Managing a pool of customers, acquiring new customers for the digital, omnichannel private customer segment, and continuously developing customer relationships
- Identifying needs through the use of standardized consulting processes and referring customers to specialized areas when necessary
- Convincing customers during telephone appointment scheduling and conducting conclusion-oriented and high-quality advisory conversations
- Actively contributing to the team, promoting the advisory performance of your colleagues, and sharing your expertise in a motivating way
- Supporting RBC executives in the induction of new employees and assuming representative tasks in daily control
Requirements:
- Banking business training or comparable qualification
- Good knowledge of the product range for private customers
- Sales skills and enjoyment in contact with customers
- Open and communicative personality, willing to work in teams
- High willingness to learn and motivation to continuously develop your know-how
- Routine in handling PC and software applications
We offer:
- A wide range of benefits that cover all your professional and personal needs
- Emotional balance: offers such as counseling in difficult life situations and offers to promote mental health
- Physical fitness: offers such as extensive check-up examinations, vaccination offers, and counseling on healthy living
- Social networking: support through the pme family service, fitness center job, flexible working time models, and programs to promote diversity, equal opportunities, and participation
- Financial security: offers such as contribution plans for old-age provision, bank services for employees, company bicycle, or Germany ticket