Senior Manager, AV Operations & Events

This leader manages a globally distributed team supporting AV systems, hybrid meetings, executive events, and workplace technologies. The role balances operational excellence with long-term planning, process improvement, technology standards, vendor management, and people development.

Responsibilities:

• Lead the global AV Operations and Events team, setting clear goals, operating standards, and service expectations.
• Build a strong people-leadership culture through coaching, regular feedback, career development, and succession planning.
• Oversee daily AV support, workplace technology services, and in-person, virtual, and hybrid meetings.
• Lead technical and logistical planning for high-visibility events and executive forums.
• Serve as a trusted technical advisor for C-level executives and senior leaders.
• Manage production vendors, venues, and external partners to ensure quality delivery and cost-effective outcomes.
• Drive standardization, documentation, and maintenance practices for AV and workplace technology services.
• Use metrics and dashboards to track utilization, SLAs, and event demand.
• Partner with Workplace, IT, Security, and business teams to improve collaboration spaces and hybrid work capabilities.
• Evaluate industry trends and recommend technology, process, and service improvements.

Requirements:

• 8+ years of experience in AV operations, workplace technologies, or event production.
• Experience leading global or distributed teams.
• Strong people-leadership skills and a track record of developing talent.
• Proven ability to support executive stakeholders and deliver high-pressure events.
• Advanced knowledge of AV systems, workplace technologies, and support operations.
• Strong communication skills and ability to explain technical topics to non-technical audiences.

Technical Expertise:

• Experience with AV-over-IP, UC platforms, Zoom, Microsoft Teams, Webex, QSC, Dante, Crestron, Shure, and Ross Ultrix.
• Working knowledge of networking concepts, including Wi-Fi, DNS, QoS, VLANs, and enterprise connectivity.
• Understanding of security, collaboration platform governance, and event services best practices.

Preferred Experience:

• Dante, CTS, Jamf, Q-SYS, or related certifications.
• Experience standardizing event formats and building alignment with senior decision-makers.
• Strong understanding of audio and video signal flow, production workflows, and IT networking principles.