Description
We're looking for a commercially-minded Account Manager to join our Mid-Market Account Management Team at Pleo. You will help grow and expand our existing customer base, focusing on strategic account management and customer outcomes.
Key Responsibilities:
- Own a dedicated book of business, focusing on a land-and-expand revenue model through cross-selling, upselling, and driving overall account growth.
- Identify and close expansion opportunities within your book of business, securing new entities, teams, and product capabilities aligned with evolving customer needs.
- Work closely with Customer Success teams to stay focused on driving revenue and commercial outcomes.
- Build deep relationships with key decision-makers to understand their strategic initiatives and uncover whitespace opportunities.
- Use MEDDICC to rigorously qualify upsell and cross-sell opportunities, ensuring forecast accuracy and high deal velocity.
- Showcase new product features, integrations, and advanced workflows, leveraging customer success stories, usage data, and ROI metrics.
- Create custom proposals and business cases aligned with commercial goals and customer budgeting cycles.
Requirements:
- Solid understanding of value-based selling and consultative approach.
- Skilled in contract negotiations and building business cases linking features to value.
- Strong understanding of qualification methodologies (e.g., MEDDICC).
- Passion for solving problems with a solution-oriented approach.
- Data-driven, goal-oriented, and accurate forecasting ability.
- Strong commercial acumen and ability to navigate senior stakeholders.
- Background in SaaS Account Management or Customer Growth with a proven track record of expansion revenue and high net revenue retention.
- Complete fluency in English.
Benefits:
- Your own Pleo card for expenses.
- Catered meals or lunch allowance.
- Comprehensive private healthcare.
- 25 days of holiday + public holidays.
- Hybrid and fully remote working options.
- Free mental health and well-being support.
- Paid parental leave.