Description
Leidos is seeking a Senior ServiceNow Engineer specializing in Strategic Portfolio Management (SPM) to support the USCENTCOM J6 mission in Tampa, Florida. This is a hands-on engineering role where you will be the technical expert for ServiceNow SPM, improving how the organization manages projects, resources, budgets, and strategic priorities.
Responsibilities:
- Configure, implement, and maintain ServiceNow Strategic Portfolio Management (SPM/PPM) capabilities.
- Support Demand Management, Project Management, Resource Management, Financial Management, and Strategic Planning.
- Develop and improve workflows, business rules, client scripts, forms, and UI policies.
- Build dashboards, reports, and KPIs to improve project and portfolio visibility.
- Develop integrations between ServiceNow SPM and other modules, including ITSM and CMDB/ITOM, using REST and SOAP.
- Work with business analysts and stakeholders to turn requirements into effective technical solutions.
- Evaluate existing customizations and use out-of-the-box ServiceNow functionality whenever possible.
- Troubleshoot application issues and support platform performance, security, and reliability.
- Assist with ServiceNow upgrades, patches, testing, and migrations.
- Collaborate with the broader ServiceNow engineering team to ensure solutions follow platform standards.
Requirements:
- 4–6+ years of specific hands-on ServiceNow engineering, development, configuration, or implementation experience.
- 2+ years of direct ServiceNow SPM or PPM experience.
- Strong experience with Demand Management, Project Management, Resource Management, Investment Funding, Strategic Planning Workspace, and Goal Framework.
- Experience developing with JavaScript, Glide API, business rules, client scripts, UI actions, and workflows.
- Experience building and supporting REST and SOAP integrations.
- Experience creating ServiceNow dashboards, reports, and KPIs.
- Working knowledge of ServiceNow ITSM, including Incident, Problem, Change, and Request Management.
- Understanding of ServiceNow platform upgrades, patching, and troubleshooting.
- Ability to determine when customization is necessary versus using standard ServiceNow functionality.
- Strong troubleshooting, communication, and problem-solving skills.
- Ability to work independently and collaborate with technical teams and customers.
- Active Secret security clearance with TS/SCI eligibility.
- U.S. Citizenship required.
Preferred Qualifications:
- ServiceNow certifications such as CSA, CIS-SPM/PPM, or CAD.
- Experience with Agile/SAFe methodologies and ServiceNow Agile Development.
- Additional ServiceNow experience with ITSM, CMDB, or Service Catalog.
- Experience supporting DoD or other federal government environments.
- Familiarity with USCENTCOM/J6 mission requirements.
Pay Range: $92,300.00 - $166,850.00