Collateral Production Support Team Manager

We are seeking a Collateral Production Support Team Manager to oversee the production, pre-production, and test functions of our Collateral Production Support Team.

The successful candidate will be responsible for managing the team, investigating issues, developing fixes, supporting new releases, performing general maintenance and infrastructure administration tasks.

Key Responsibilities:

• Support of LSEG Post Trade / London Clearing House (LCH) applications related to Shared Services Platforms / Clearing Services
• Analyse problems and decide on suitable resolutions
• Analyze wider infrastructure issues for potential impacts on underlying applications
• Apply resolutions following the LCH Change Management procedure
• Report status to relevant business and IT teams
• Record progress of incident resolution in ServiceNow
• Follow detailed incident management procedures
• Monitor ServiceNow for Incidents and Problems
• Provide detailed technical support to developers producing bug fixes & new releases of applications
• Manage and prioritize workload amongst the team
• Considerable people management and stakeholder management responsibilities

Requirements:

• Degree educated, preferably in a technical discipline
• Hands-on experience in Calypso with complex up streams/down streams (Mandatory)
• Minimum 8 years of experience in SysAdmin / Infrastructure / Production Support involving Calypso
• Strong UNIX/Linux System Administration skills preferably with knowledge of shell scripts / python
• Strong AWS System Administration skills
• Knowledge of Network Diagnostics, DNS Servers, Web Servers and firewall connectivity analysis, Windows Directory permissions management
• Strong Oracle Database/SQL skills, including AWS RDS & Aurora PostgreSQL
• Functional knowledge of Red Hat JBoss EAP (or equivalent Web Server technology)
• Experience with IBM MQ
• Working knowledge of DataDog, CalMon monitoring tools
• Hands-on in version control repository (Ideally DXOne, Gitlab)
• Preferable to have Control M experience
• Exposure to CI/CD framework, Anthos Kubernetes & EKS

Benefits:

• Competitive salary
• Range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives