Description
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
Responsibilities:
- Provide mobile device support for mobile phones, laptops, air cards, and tokens.
- Use enterprise tools or ticketing systems to document and track requests and requirements.
- Resolve issues and provide problem solutions while adhering to security policies and plans.
- Image and re-image laptops.
- Load software onto laptops.
- Interact with service providers to resolve issues.
- Communicate complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
- Provide strong customer service and problem-solving skills.
Requirements:
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- 5+ years of related experience.
- TS/SCI with Polygraph clearance.
Desired Skills:
- Experience working in a team environment and with all levels of management.
- Experience imaging and re-imaging with Sponsor’s laptop build.
- Experience loading software onto laptops.
- Experience creating Sponsor laptop accounts.
- Experience with Sponsor’s SOP for managing the lifecycle of laptops issued to Sponsor’s customers.
- Experience with IT service delivery processes.
- Experience multi-tasking in an environment with competing priorities and short suspense timelines.
- Experience with the Sponsor’s enterprise IT incident ticketing tool.
Benefits:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
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