Area Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches, and high-end accessories. Each Maison proudly embodies a tradition of style, quality, and craftsmanship, and Richemont strives to preserve the heritage and identity specific to each of them.

The Area Manager is a leadership role responsible for driving commercial performance and operations excellence for the boutiques based in Hong Kong. The successful candidate will lead the Boutiques within their area management, spending at least 70% of their time in the field delivering sustainable growth, elevated client experience, and developing solid boutique teams.

Responsibilities

Commercial & Business Performance

• Works with the Retail Director to define strategic business plans and bridges between the Retail and cross-function departments and Corporate Divisions within the organization
• Own and deliver sales, profitability, and productivity
• Develop and execute robust retail strategies and action plans to drive growth across boutiques
• Closely monitor KPIs and proactively implement actions
• Partner with merchandising and Supply chain teams to ensure optimal product assortment
• Provide business insight on their dedicated zone

Boutique Operations Efficiency / Retail Performance

• Work as Business Partners across teams (retail & corporation) for all to achieve retail excellence and performance
• Enhance boutique's operation efficiency and effectiveness
• Ensure SOPs are constantly updated with the support of Retail Ops and closely followed at the frontline
• Ensure full compliance in line with internal audit and labor regulations

Elevated Client Experience

• Ensure consistent delivery and exceptional delivery of client experience in line with Cartier Standards
• Develop Clienteling strategies and Client's engagement driving cross-selling and client loyalty
• Develop High-End clientele portfolio
• Deliver the highest standards of Visual Merchandising hand in hand with the VM team
• Collaborate with Marketing and VM teams to execute Boutique activations

Leadership & People Development

• Fosters a culture of uncompromising excellence in frontline teams, ensures that retail team members are engaged, motivated, and performing in accordance with the Maison's vision and mission
• Drive a performance-driven culture with clear accountability, engagement, and motivation
• In collaboration with the L&T team, develop and coach the teams
• Advises the Retail Director on succession planning and on developing Boutique management through the identification of their development needs and career aspirations
• Build succession planning
• Ensure recruitment, onboarding, and training standards meet both commercial needs and Brands standards

Cross-Functional Collaboration

• Key business partners of HR, L&T, Marketing, Operations
• Build relationships with landlords and any relevant external partners

Education & Qualifications

• University degree required
• Watch and Jewelry / Fashion / retail / luxury background definitely an advantage
• Minimum 8-10 years of experience in retail management role – of which the last 3 is for a team of no less than 30 people
• Candidates with more experience will be considered as Senior Manager
• Fluent in Cantonese and/or Mandarin and English are required

Specific Competencies

• People leadership & talent development
• Results-oriented
• Client Service-oriented
• Execution Excellence
• Adaptability and agility
• Strong collaboration and influence