Description
The Commercial Contract Standards & Operations (CCSO) team enables consistent and scalable commercial contracting by establishing standards, governance, workflows, knowledge assets, and capabilities that support Visa Legal and enterprise contracting initiatives.
The Analyst, Regional Capability Enablement, Americas supports North America and Latin America & Caribbean (LAC) by providing visibility into contracting operations, stakeholder needs, adoption challenges, and process improvement opportunities. The role partners with Legal Commercial teams, Global Client Contracts, Contract Engagement, and technology stakeholders to capture regional insights and support the development and adoption of global contracting standards and capabilities.
Key Responsibilities
Regional Enablement & Stakeholder Engagement
- Serve as the primary CCSO point of contact for the Americas
- Build relationships with Legal, GCC, Contract Engagement, and technology stakeholders
- Facilitate forums, interviews, workshops, and working sessions to gather feedback and understand regional needs
- Support stakeholder communications, adoption activities, and enablement initiatives
- Maintain effective channels for ongoing regional feedback and engagement
Process Discovery & Operational Insights
- Document contracting processes, workflows, dependencies, and regional variations
- Gather and analyze stakeholder feedback and operational observations to identify recurring themes, adoption challenges, pain points, and emerging needs
- Develop process documentation, summaries, presentations, and leadership-ready materials
- Maintain visibility into regional adoption, operational challenges, and performance
Global Standards & Capability Development
- Bring regional insights into CCSO standards, governance, and capability development discussions
- Support the development and maintenance of standards, workflows, guidance, playbooks, templates, and knowledge assets
- Help identify recurring regional themes and opportunities to strengthen global standards, guidance, workflows, and capabilities
- Support enterprise initiatives requiring regional participation, validation, and adoption
Issue Management & Continuous Improvement
- Maintain feedback, issue, enhancement, and action-item trackers
- Support prioritization, routing, and escalation of issues to the appropriate owners
- Identify opportunities to improve processes, governance, adoption, and operational effectiveness
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
- 5+ years of experience in Legal Operations, commercial contracting, contract management, Contract Lifecycle Management (CLM), business operations, program/project management, change management, process improvement, compliance, or related fields
- Experience working with cross-functional stakeholders and managing multiple priorities in a matrixed environment
- Strong analytical, organizational, written, and verbal communication skills
- Experience identifying and implementing process improvements
- Amenable to working U.S. business hours to support stakeholders across the Americas region
Preferred Qualifications
- Experience supporting attorneys, legal professionals, commercial contracting teams, Legal Operations programs, compliance functions, or other business teams
- Experience documenting business processes, workflows, requirements, and operational dependencies
- Experience gathering stakeholder feedback and translating observations into actionable recommendations
- Experience supporting standards development, governance programs, operating models, process harmonization, knowledge management, or continuous improvement initiatives
- Experience facilitating stakeholder interviews, workshops, forums, or cross-functional working sessions
- Experience supporting change management, communications, adoption, or enablement initiatives
- Ability to identify themes, patterns, and opportunities across stakeholders, regions, workflows, or business groups
- Ability to work effectively in matrixed environments and influence outcomes without direct authority
- Advanced proficiency with Microsoft Office applications, including PowerPoint, Excel, Word, Outlook, Teams, Forms, and SharePoint