Description
We're on a mission to Make Life Easy, and nothing makes life harder than losing money to a fraudster. Our Fraud Operations Analysts play a crucial role in keeping that promise real: fast, accurate decisions on our user's money, every single day.
As a Fraud Operations Analyst, you'll take on the cases automation can't settle on its own: reading the signals, protecting our user's money, and helping our systems learn from every case you close.
Responsibilities:
- Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity
- Bring empathy and effective communication into every interaction to provide the best support possible
- Investigate ambiguous fraud cases where the signals aren't clear-cut, weighing behavioral and contextual clues to tell a genuine user from a fraudster
- Choose whether to act, ask, or escalate: fast, accurate calls that protect user's money
- Feed what you learn back into our fraud tooling, so automation catches more and fewer edge cases reach the queue over time
Requirements:
- You have knowledge of fraud monitoring and prevention
- You have a close eye for detail: you notice the subtle behavioral and contextual clues
- You always think from the user's perspective first, have empathy, and understand how to protect their interests
- You're comfortable using AI tools to work faster and smarter, and you can spot when an AI-based tool is being used against us
- We'd love it if you already have knowledge of KYC and PayOps
- You're an excellent communicator and speak English fluently
Benefits:
- Great, international colleagues who share your mindset
- Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
- We support growth with bunq Academy and €1500 annual learning budget
- Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle
- Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
- We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office
- A MacBook so you can Get Shit Done with us
- Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
- Private health insurance, just in case
- Friday drinks and other celebrations - bunq style