Description
Visa is seeking an experienced Web Operations & Production Analyst to join the Value-Added Services (VAS) Marketing organization. This individual will play a critical role in supporting, scaling, and optimizing the digital experiences that power VAS marketing, product storytelling, thought leadership, customer engagement, and demand generation initiatives across a growing portfolio of web properties.
The Web Operations & Production Analyst will support global demand marketing efforts through website production, content publishing, digital project coordination, operational excellence, workflow management, quality assurance, and stakeholder engagement. The successful candidate will possess strong experience working with enterprise content management systems, preferably Adobe Experience Manager (AEM), and will be comfortable authoring, publishing, updating, and maintaining web experiences across multiple sites and business priorities.
Responsibilities
- Author, publish, maintain, and quality assure web content across Visa's digital properties using Adobe Experience Manager (AEM) and related content management platforms
- Support website production activities including content updates, page creation, asset management, publishing workflows, and ongoing site maintenance
- Coordinate and support digital projects across cross-functional stakeholders, agencies, legal, compliance, technology teams, and business partners to ensure timely execution and delivery
- Manage project workflows, timelines, dependencies, and priorities using tools such as Wrike while proactively identifying and removing executional roadblocks
- Serve as a trusted operational partner to the VAS Digital Team by driving accountability, stakeholder follow-up, and project momentum
- Support the build and maintenance of scalable web documentation, process guides, governance frameworks, templates, and operational playbooks that improve team efficiency and consistency
- Identify and execute on opportunities to streamline workflows, improve operational effectiveness, and automate repetitive processes where appropriate
- Support website governance, accessibility, SEO/GEO, metadata, analytics validation, and digital compliance best practices
- Assist with website migrations, platform enhancements, content audits, and digital transformation initiatives across a portfolio of web properties
- Monitor website health, content quality, and production readiness while helping ensure an exceptional digital experience for Visa audience
- Identify opportunities to improve web operations through automation, AI-enabled workflows, and process optimization, helping increase team efficiency and reduce manual effort across web operations and production
Qualifications
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree
- Highly organized with exceptional attention to detail and a passion for operational excellence
- Strong project management and prioritization skills with the ability to successfully manage multiple initiatives simultaneously
- Proactive problem solver who takes ownership, removes obstacles, and drives work forward with minimal supervision
- Excellent communicator who can build relationships and effectively collaborate across technical and non-technical stakeholders
- Comfortable navigating evolving priorities while helping bring structure, clarity, and organization to projects
- Passionate about creating scalable processes, improving workflows, and driving continuous operational improvement
- Demonstrates a strong understanding of enterprise website operations, content management, and digital experience best practices
- Positive, adaptable, and collaborative team player who thrives in a fast-paced environment and maintains a bias toward action
- Curious and adaptable toward emerging AI-powered tools and technology that enhance digital operations, productivity, and execution quality