Description
We are seeking a Customer and Trading Manager to lead our small supermarket team in Darwen, Lancashire. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, ensuring excellent customer service, and managing a team of employees.
Job Responsibilities:
- Working closely with a small team of managers to ensure the store runs smoothly every day.
- Taking responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.
- Working alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.
- Occasionally helping another store in our close-knit network.
Requirements:
- Previous line management responsibilities in a fast-paced, operational environment.
- Experience providing brilliant customer service and coaching a team to do the same.
- Ability to deliver KPIs and other performance indicators.
- Experience managing disciplinaries, performance issues, and other employee relations issues.
- Leadership skills, with the ability to operate independently in the absence of senior management.
What We Offer:
- Salary from £32,250, dependent on experience and store size, complexity, and location.
- 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% off at Sainsbury's every Friday and Saturday.
- Annual bonus scheme based on company and individual performance.
- Free food and hot drinks provided in all stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension matching 4-7.5% of contributions.
- Sainsbury's share scheme.
- Wellbeing support, including emotional support, counselling, legal and financial advice.
- Colleague networks and Cycle to Work scheme.