Security Operations Center (SOC) Operator

We are seeking a Security Operations Center (SOC) Operator to join our team in Mexico City. As a SOC Operator, you will be responsible for monitoring relevant events in Mexico, with a particular focus on the state of Sinaloa, especially in areas surrounding locations frequently visited by our clients' travelers.

Responsibilities:

• Monitor GPS tracking and traveler check-ins during transfers.
• Prepare reports covering incident updates, geofences, relevant events, unauthorized routes, and general recommendations.
• Send real-time information and alerts to users while they are en route.
• Develop standard tracking and communication protocols with travelers.
• Maintain constant coordination and communication with the Security Manager and Control Risks assets in the event of security incidents involving travelers.

Requirements:

• Teamwork
• Strong communication skills
• Organized and able to multitask
• Analytical thinking
• High school diploma completed
• Intermediate English level (minimum B1)
• Availability to work rotating shifts
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Planner)