Description
We are seeking a Reception Manager to join our team at the ibis Paris Porte de Clichy Centre hotel, located in the heart of Paris. As a key member of our team, you will be responsible for ensuring the smooth operation of the reception area, providing excellent customer service, and leading a team of receptionists.
Responsibilities:
- Oversee all reception operations, including check-in, check-out, and payment processes
- Supervise and train the reception team to ensure high-quality service
- Ensure customer satisfaction and loyalty by addressing requests and complaints
- Maintain high standards of quality and adhere to Accor group procedures
- Organize schedules and ensure smooth shift operations
- Monitor administrative and financial procedures related to reception
- Collaborate with other hotel departments to ensure seamless operational coordination
Requirements:
- Proven experience in hotel reception, preferably in a supervisory or management role
- Excellent communication and customer service skills
- Strong leadership and teamwork abilities
- Proficiency in hotel software, particularly Opera Cloud
- Fluency in French and English; knowledge of another language is an asset