Description
Salesforce is seeking a Life Sciences Program Executive to lead complex and strategic Life Sciences customer engagements, overseeing multi-workstream transformations and enterprise implementations.
Responsibilities:
- Leverage AI tooling and workflow automation to optimize program delivery, reduce manual overhead, and drive efficiency for project teams.
- Define program strategy, governance, and management approach, ensuring alignment with executive stakeholders on key objectives and business outcomes.
- Serve as primary executive-facing delivery contact, owning communications regarding performance, expectations, and issue resolution up to CxO level.
- Foster and elevate high-performing cross-functional Professional Services teams, contributing to methodologies that improve service delivery across strategic accounts.
- Oversee end-to-end service delivery, maintaining accountability for program financials, including budget governance, bid-versus-delivered margins, and contract commitments.
- Drive adoption of AI and transformational capabilities by aligning IT strategy and processes with measurable customer outcomes.
- Proactively anticipate, mitigate, and manage project risks, providing actionable recommendations and strategic guidance to leadership.
- Identify new opportunities and expand business relationships in partnership with Sales, Customer Success, and Product teams to deliver mutual value.
Required Qualifications:
- 12+ years of professional services or consulting delivery experience, with direct accountability for program execution, scope, financials, and risk management.
- 5+ years of Life Sciences industry experience (e.g., pharma, biotech, medtech) with ability to engage credibly at executive level on commercial, regulatory, and operational priorities.
- 5+ years of experience leading large, cross-functional delivery teams and third-party system integrators globally without positional authority.
- Demonstrated experience leading large-scale, complex programs ($10M+) with track record of achieving measurable business outcomes.
- Proven experience managing program financials at engagement level, including forecasting, revenue control, and earned value analysis.
- End-to-end knowledge of system development and implementation within regulated Life Sciences environments.
- Experience utilizing AI productivity tools, automation, or intelligent workflows within program delivery context.
- Strong executive presence and communication skills, with ability to navigate complex conversations regarding budget, timelines, and outcomes across technical and commercial audiences.
- Ability to independently manage client engagements as individual contributor.
- Bachelor’s degree or equivalent practical experience.
Preferred Qualifications:
- Hands-on experience delivering enterprise-level AI platform implementations and advising Life Sciences customers on digital transformation.
- Deep knowledge of Life Sciences commercial operations, including field engagement, MSL workflows, territory management, and compliance controls.
- Experience with Life Sciences Cloud or equivalent CRM platforms purpose-built for pharmaceutical and biotechnology sectors.
- PMP, PgMP, SAFe certification, or equivalent program management discipline applied at scale.
- Experience operating in outcomes-based or fixed-fee delivery models.
- Strong negotiation and conflict resolution skills, including change order management and scope alignment.
- Willingness to obtain Salesforce platform certifications (e.g., Admin, Sales Cloud, Service Cloud, Life Sciences Cloud) post-hire through global education reimbursement program.
Additional Information:
- Ability to travel approximately 25%, depending on customer and project needs.