Description
We are seeking a Payroll Support Hero to join our Payroll Customer Service team. As a Client Support Specialist for our Payroll Product, you will provide exceptional email and phone support for customers, resolve complex payroll inquiries, and help clients integrate and utilize our software.
Responsibilities:
- Provide exceptional email and phone support for customers
- Provide solutions to questions regarding deductions, garnishments, and our payroll software
- Research solutions to challenging problems our clients face
- Help clients integrate and utilize the software in the best way possible
- Perform focused work, Monday through Friday
Requirements:
- Enjoy engaging in phone conversations for up to 6 hours a day
- Demonstrate a passion for customer care and high levels of client satisfaction
- Show a desire to learn payroll; prior experience is welcome but not required
- Communicate clearly and concisely in both written and verbal forms
- Exhibit impeccable attention to detail
- Be tech-savvy and able to learn various software applications quickly
- Ability to multi-task throughout your day
- Type at a speed of 60+ words per minute
- Available for in-office training during your training/ramping period (approximately 2 weeks)
Benefits:
- Comprehensive health, life, and disability insurance
- Generous leave policies, including 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace