Description
This position is within our Customer Experience (CX) division, focusing on service delivery for large-scale telecommunications carrier networks.
You will collaborate with customers, partners, and internal engineers to support the deployment and operation of customer networks.
Responsibilities:
- Collaborate with Cisco product teams to identify and understand customer challenges and requirements.
- Draft and present service delivery proposals based on customer needs and requirements.
- Manage large-scale service delivery projects.
- Work as "One Cisco" in coordination with relevant internal departments.
- Build and maintain strong relationships with customers and partners.
Required Qualifications:
- 5+ years of experience in systems engineering.
- 5+ years of experience in project management.
- Knowledge of Routers and Ethernet Switches.
- Basic knowledge of Server OS (RedHat, UNIX).
- Basic knowledge of DevOps.
- Basic knowledge of Security.
- Ability to utilise AI to enhance operational efficiency and productivity.
- Ownership mindset: Ability to take initiative and treat business challenges as your own.
- Collaborative mindset: Ability to understand, respect, and grow with others.
- Solution-oriented: Focus on "how to achieve" rather than "why it cannot be done."
- Proactive leadership.
- Strong desire to learn and actively pursue self-development in new technologies.
- Native-level Japanese proficiency.
- English proficiency: TOEIC 750 or higher.
- Programming skills (preferred but not required).
Preferred Certifications:
- PMP (Project Management Professional)
- CCIE (Cisco Certified Internetwork Expert)
- CISSP (Certified Information Systems Security Professional)
- DevNet
- AWS/GCP certifications (or equivalent)
- RedHat certifications (or equivalent)