Description
The Content Operations Specialist will be part of the HMDBLRICW Indices Team within the ICW Group and will play a critical role in handling and maintaining index data across internal and external platforms.
Index Data Management
- Handle index data across internal and external systems, ensuring accuracy, timeliness, and consistency.
- Facilitate problem-solving on data and product-related issues, including database infrastructure challenges, and maintain robust operational procedures.
- Coordinates and reviews the work of Analysts, helping to train and develop them.
- Track and analyse all index vendor notifications and methodological or data changes.
- Perform impact analysis on products and coordinate with multi-functional teams to implement required content updates.
- Provide subject-matter expertise and innovative ideas to develop new ways of working, including automation of workflows using Power Apps and AI-based tools.
- Ensure workflow processes and operational documentation are current, standardized, and consistently followed.
Projects and Team Support
- Handle key initiatives and projects related to index content management and Content Enhancements.
- Provide operational and technical support to the specialist team to ensure smooth delivery.
Case Management and Quality Improvement
- Adopt a forward looking approach to understand business challenges, develop tailored solutions and deliver trusted support.
- Conduct trend analysis of client cases to identify root causes and recurring issues.
- Implement measures to reduce future case volume.
- Drive initiatives sought at case reduction and improvement of critical metrics.
Key Skills and Competencies
- Solid understanding of index data, financial benchmarks, and market data processes.
- Demonstrable experience with Index Constituents and Weightings data management.
- Hands-on exposure to workflow automation, Power Apps, and AI-enabled tools is highly appreciated.
- Excellent analytical and problem-solving skills with attention to detail.
- Build relationships with and external partners to understand their drivers and negotiate positive outcomes.
- Ability to balance multiple priorities in a fast-paced, data-driven environment.
Qualification & Experience
- Bachelor’s /Master’s degree in Finance, MBA or relevant field. Relevant experience in Index data, index operations, Content Management, or markets domain is helpful.