Description
We are seeking a Korean-speaking technical support engineer to provide remote technical support services to Korean customers via phone or social media platforms.
Responsibilities:
- Provide professional remote technical support services to Korean customers
- Offer solutions to customers according to procedures and record complete and accurate information in the system
- Escalate special cases in a timely manner and collaborate with other teams to resolve customer issues
- Respond to and meet the needs of end-users within the specified time frame, ensuring high-quality service and customer satisfaction
Requirements:
- 2027 graduates, any major
- Proficient in Korean (native level), standard pronunciation and polite language usage
- Familiarity with office software and network operating environment
- Customer-centric, able to handle work pressure
- Proactive and organized, with good communication and coordination skills, dedication and teamwork abilities, excellent customer service awareness, and strong responsibility and ambition