Description
The LaserJet Regional Engineer serves as the regional technical authority for HP LaserJet products, ensuring product reliability, service excellence, and rapid resolution of complex technical issues.
Responsibilities:
- Act as the primary technical authority for HP LaserJet products within the assigned region.
- Own end-to-end issue resolution for complex hardware, firmware, and print-quality problems escalated from country engineering or support teams.
- Provide expert diagnosis for chronic issues related to fusers, imaging units, toner systems, controllers, and paper handling.
- Validate and support new LaserJet launches, including readiness assessments and post-launch technical monitoring.
- Lead regional technical escalations, driving Root Cause Analysis (RCA) for repeat or high-impact failures.
- Coordinate corrective actions with Global Engineering, R&D, Quality, and Manufacturing teams.
- Develop and deliver technical trainings, service notes, and troubleshooting guides.
- Certify partners on new platforms and technologies.
- Ensure service consistency and adherence to HP repair standards regionally.
- Analyze failure trends, warranty data, and repair returns to identify systemic issues.
- Support Corrective and Preventive Actions (CAPA) to improve product reliability.
- Act as a liaison between Regional Operations and Global Teams, translating field problems into actionable engineering feedback.
- Identify opportunities to simplify repair processes and reduce service time.
- Propose tooling, diagnostics, or process improvements to enhance service efficiency.
- Support digital initiatives such as remote diagnostics, predictive maintenance, and analytics.
Education & Experience Recommended:
- Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has more than 4 years of work experience, preferably in supply chain, operations, technical area or a related field.