Description
We are seeking a Small Claims File Handler to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler. The role involves handling both quantum and liability small claims cases efficiently and proactively, utilising effective telephone negotiation techniques to obtain the appropriate settlement.
Key Responsibilities
- Manage a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.
- Deliver agreed performance targets and quality standards.
- Analyse available evidence to create an initial case strategy on liability and quantum.
- Conduct effective telephone discussions and negotiations with the client, Defendant, third-party insurer, and third-party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs.
- Proof witnesses, assess their evidence, and draft statements.
- Draft Court documents and comply with all Court deadlines.
- Instruct, brief, and liaise with Counsel.
- Guide the Defendant through the litigation process where required and set expectations.
- Maintain timely and accurate case management, billing, and management information systems to ensure completeness of records and aid business decision-making.
- Delegate tasks where available and appropriate to other team members.
- Deal with correspondence and telephone calls within strict service level agreements.
- Update reports upon receipt of evidence as required.
- Adhere to Client Guidelines.
- Ensure files are kept within ISO 9001 guidelines.
- Comply with the SRA Standards & Regulations.
Working Hours
- 35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
- Primary location: The Parklands, Bolton office.
- Hybrid role, working 1 day in the office and 4 days from home.
Skills, Knowledge & Expertise
- Established experience in law through further education or experience.
- File handling experience within a law practice or Insurer.
- Good understanding of the Highway Code and basic road traffic act principles.
- Ability to plan and prioritise workloads.
- Efficient in a process-driven environment.
- Drive to achieve and take development opportunities with a positive attitude.
- Excellent listening and verbal communication skills.
- Excellent written communication skills and the ability to compose professional written communications.
- Ability to follow instructions with attention to detail.
- Ability to recognise when sensitivity and tact are required.
- Effectively work within a team.
- Basic knowledge of the Court Practice Rules.
Benefits
- 25 days holiday per year, increasing with level of service (opportunity to buy and sell 3 days).
- Simply Health Care Cash Plan.
- WeCare – 24/7 online GP, mental health support, and virtual wellbeing covering various topics.
- Death In Service – after 1 year's service.
- Pension Contribution based 5% Employee / 3% Employer.
- Cycle to Work Scheme.
- Tech Scheme.
- Season Ticket Loan.
- Gym Flex.
- Access to Online Discount Sites.
- Discounted Gourmet Society Membership.
- Discounted Tickets for Merlin Attractions nationwide.
- Discounts at local retail outlets.