Description
Join Salesforce, the #1 AI CRM company, as a Program Manager. You will lead the development, planning, and execution of key Customer Success Management (CSM) priorities, programs, and initiatives. This role involves collaborating with cross-functional teams, monitoring program metrics, and driving effective communication across teams and stakeholders.
Responsibilities:
- Lead the development, planning, and execution of key CSM priorities, programs, and initiatives.
- Collaborate with cross-functional teams to define project goals, scope, timeline, and deliverables.
- Monitor programs and metrics, identify risks, and proactively implement solutions to ensure successful outcomes.
- Drive effective communication across teams and stakeholders, ensuring alignment and transparency.
- Foster strong working relationships across the business to facilitate program success.
- Develop compelling leadership presentations for use during key meetings with internal stakeholders.
- Assist in troubleshooting operational issues from delivery teams to partners as they surface.
- Conduct regular reviews and evaluations of program or workstream performance, identifying areas for improvement and implementing adjustments and communications as needed.
- Stay current with industry trends, best practices, and emerging technologies to enhance program effectiveness.
Required Skills/Experience:
- Strong critical thinking skills.
- Ability to analyze poorly defined areas and processes within a cross-functional team.
- Strong ability to influence executive leadership to drive direction and clarity.
- Ability to navigate difficult situations to bring resolution.
- Experience in implementing cross-functional business efforts.
- Strong presentation skills.
- Excellent written and verbal communication skills.
- Comfort with ambiguity and motivated to solve complex problems.
- Solution-oriented, collaborative, and curious mindset.
- Experience defining, managing, and executing projects from start to finish.
Preferred Skills/Experience:
- Ability to quickly ramp on collaboration technologies (Google, Slack, CRM).
- Salesforce.com organization and product knowledge is a plus.
What We Offer:
- Competitive salary: $143,400 - $216,900 annually.
- Comprehensive benefits package, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.