Operations and Project Specialist

As a key member of Salesforce’s Employee Success – Global ES Operations team, this role shapes a world-class employee experience. Sitting within a dynamic and innovative HR organization, the Operations and Project Specialist leverages Salesforce technology and strong cross-functional partnerships to deliver scalable, employee-centric solutions across regions.

Project Management (Primary Focus)

• Lead and support special projects and programs across the Hire-to-Retire lifecycle, including reviewing BRDs, conducting UAT, driving change management, and managing stakeholder communications.
• Partner with the team to proactively identify and deliver operational and employee experience improvements using AI, automation, RPA, and data-driven insights.
• Contribute to post-project hypercare and stabilization plans to ensure smooth transitions, timely issue resolution, and strong adoption of new solutions.
• Train and enable People Services team members on new processes, procedures, and tools to embed changes effectively and build team capability.
• Build trusted, consultative relationships with operational management and Employee Success partners at all levels to align on process, policy, and operational impacts.
• Support development and maintenance of end-to-end SOPs and process maps in partnership with cross-functional stakeholders.

2. Employee Support and Case Management

• Deliver frontline support to prevent, resolve, and refer employee questions or concerns across Benefits, Compensation, Time Off, and Leave of Absence.
• Serve as liaison between Benefits/LOA vendors and Salesforce employees, while functioning as the primary escalation point for LOA specialists, managers, Total Rewards COE, and other stakeholders.
• Act as subject matter expert on leave policies and regulations, interpreting Salesforce practices to provide expert advice, guidance, coaching, and case management for complex individual leave scenarios.
• Partner with global stakeholders as a thought leader to design seamless, end-to-end experiences for high-visibility LOA and Benefits programs that prioritize employee experience.
• Develop, implement, and continuously improve internal team procedures, conducting regular audits to ensure full compliance with Salesforce policies, procedures, and current legislation.
• Drive compliant, scalable processes for LOA, compensation, and benefits administration through proactive documentation, process harmonization, and opportunity identification.

Requirements and Qualifications

• Bachelor’s degree (or equivalent experience) required.
• Project Management experience is required.
• Minimum 3 years’ experience in human resources, including leave management experience and LOA administration & vendor management.
• Experience of benefits management across EMEA desirable.
• Prior experience in HR operations, shared services organization, or a centralized HR function preferred.
• Experience working in a high volume, fast-paced environment, preferably in a high growth technology company.
• A strong track record in implementing or assessing technologies such as AI, RPA, chatbots or advanced analytics in HR/operations is highly desirable.

Technical Skills:

• Advanced knowledge in Excel and/or other spreadsheet applications.
• Experience with case management systems and Workday is highly desirable.
• Advanced knowledge and experience with Google Suite.
• Fluency in English, both verbal and written; proficiency in other European languages is highly desirable.

Core Competencies:

• Demonstrated ability to successfully navigate ambiguity, manage multiple priorities, and thrive in a constantly changing environment.
• Highly resilient and adaptable, with a proven ability to pivot and perform effectively in a rapidly changing environment.
• Strong analytical and quantitative skills.
• Outstanding time management and professional communication skills.
• Exceptional verbal and written presentation skills, including the ability to craft materials for audiences at all levels of the organization.
• Able to work both independently and collaboratively, effectively managing day-to-day work and deliverables with moderate guidance.