Description
We are seeking a Senior Consultant to join our Inbound team in Dublin. The successful candidate will work closely with the Manager to assist with certain management tasks and manage intake of cases directly. You will also progress cases from end-to-end and provide full support to clients.
Your day will involve:
- Assisting the Manager with case reviews
- Providing advice on complex matters under supervision
- Ensuring applications are accurate
- Identifying and rectifying technical or procedural issues
- Ensuring all cases on WIP reports are billed correctly
- Providing full support to clients
- Actively managing client relationships
- Leading client presentations
- Providing technical/procedural updates to clients
- Acting as a key point of contact with the Manager on clients
- Ensuring client SLAs are consistently met
- Reviewing and finalising root cause analyses for Managers
- Leading client meetings without supervision
- Mentoring and training team members and new starters
- Overseeing status of cases through utilisation of case management and billing systems
- Special projects
- Delegation of client reporting requirements
- Troubleshooting client issues
The team: You will be working with other Senior Consultants in the Ireland practice and will serve as principal client contact for a major technology client. You will advise the client on technical aspects of Irish immigration and manage ramps.
Requirements:
- Previous immigration experience is essential
- Strong interest in immigration
- Client-facing skills and experience
- Proven ability to multi-task with excellent attention to detail
- Enthusiastic and pro-active
- Strong listening skills
What we offer:
- Competitive salary
- Comprehensive benefits package
- Health and wellness programmes
- Lifestyle and savings benefits
- Protection and security benefits
- Time away from work benefits
- Professional development opportunities
- Hybrid work arrangements