Description
As a UX Writer within the John Lewis Finance team, you will play a crucial role in shaping exceptional user experiences across our website.
Your collaboration with researchers, product designers, product managers, marketers, commercial teams, and engineers will be key in developing customer-centric journeys.
You will be instrumental in producing clear, compliant and accessible content for our customers.
You’re able to translate complex, commercial and technical briefs into intuitive customer-friendly experiences that are accessible for all.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour.
Key Responsibilities:
- Planning, designing and writing user-centred copy for the John Lewis Money website, and other touchpoints
- Working alongside UX and UI Designers in multidisciplinary product teams
- Providing a holistic view of the content experience and mapping across all omnichannel touchpoints
- Under the direction of the Lead Copywriter, you’ll deliver great copy in response to briefs following our brand and tone of voice guidelines
- Adhering to Financial Promotions regulatory, legal and compliance standards
- Advocating for user-centred design in the wider Partnership and sharing UX writing best practice
- Other copywriting needs of the business as required
Essential Skills/Experience:
- Customer first approach - the natural ability, before all else, to see the world first from the viewpoint of our customers
- Relevant copywriting or UX writing experience for digital channels
- Ability to prioritise work effectively
- Strong communication skills and ability to work across teams
- Enjoy working in a fast-paced environment
- Meticulous eye for detail
- Experience in Financial Services or other regulated industry
Desirable Skills/Experience:
- Experience in the Atlassian suite of software (Jira & Confluence) is desirable
- Working alongside or embedded in Agile sprint teams
- Comfortable putting content directly into Figma
Working Conditions:
- Salary range: £41,000 to £63,000 per annum
- Contract type: 12 month secondment
- Working pattern/flexible working: Hybrid working approach, with around 2-3 days a week in the office
- Hours of Work: 35 hours per week
- Location: Pimlico, London