Design Consultant – AI Product & Experience Design

Visa Consulting & Analytics (VCA) is Visa's advisory arm, providing data-driven expertise to issuers, acquirers, merchants, fintechs and other partners. The Product & Experience Design (PxD) team helps clients create innovative products, services and digital experiences that deliver meaningful customer and business value.

The Design Consultant – AI Product & Experience Design will join an emerging design advisory team based in London and Berlin. This manager-level individual contributor role will primarily focus on helping Visa clients across Europe identify, prioritise, design and launch AI-powered products, services and experiences.

Responsibilities:

• Lead client engagements to identify, prioritise and design AI-powered products, services and experiences, from opportunity discovery through to delivery.
• Apply human-centred design, product strategy and service design methods to solve customer and business challenges across both AI-enabled and traditional digital products.
• Translate emerging technologies, customer insights and business objectives into compelling future-state product and service concepts.
• Design conversational, agentic and AI-enabled experiences, including human-AI workflows, interaction patterns and trust mechanisms that balance automation, transparency and user control.
• Create journeys, service blueprints, prototypes and other design artefacts to communicate, test and validate concepts.
• Lead workshops, research and experimentation activities to uncover user needs, shape future-state experiences and align stakeholder priorities.
• Help clients establish responsible, accessible and trustworthy AI experiences that align with emerging governance and regulatory considerations.
• Present and defend design recommendations with audiences ranging from practitioners to senior executives.
• Collaborate with multidisciplinary teams to develop solutions that are desirable, feasible and viable.
• Provide design direction, quality oversight and constructive feedback across project teams while remaining hands-on in shaping key deliverables and client outcomes.
• Contribute to the development of PxD's AI consultancy offerings, methods, frameworks and thought leadership.

Design Skills:

• Experience designing digital products and services, with particular expertise in conversational AI, generative AI, AI copilots, agentic experiences or other intelligent product capabilities.
• Experience identifying and framing AI opportunities, defining product strategies and translating emerging technologies into meaningful customer and business value.
• Practical understanding of generative AI, large language models, prompting, evaluation approaches and the limitations of non-deterministic systems.
• Understanding of agentic systems, orchestration patterns, human-in-the-loop workflows and emerging AI interaction models.
• Ability to design trustworthy experiences around AI-generated content, recommendations and automated actions.
• Strong service design capability, including experience mapping end-to-end customer journeys, operational processes and human-AI workflows.
• Experience using modern AI-assisted design, prototyping and development tools (such as Figma AI, Claude Code, Replit, Cursor or equivalent).

Behavioural Skills:

• Strong communication, facilitation and storytelling skills.
• Confident working with clients and senior stakeholders.
• Able to structure ambiguous problems, develop strategic recommendations and guide clients from opportunity identification through to implementation planning.
• Able to influence consulting, product, business and technology client teams without direct authority.
• Collaborative, pragmatic and comfortable working in multidisciplinary and multicultural environments.
• Strong organisational skills, with the ability to manage multiple projects and priorities.
• Comfortable moving between AI-focused engagements and broader product, service and experience design challenges depending on client needs.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.