Description
Direct, administer and coordinate activities of Laboratory operations in an assigned region. You will be responsible for operational Profit & Loss (P&L) and the quality of services delivered.
In conjunction with Senior Vice President, Global Central Labs, other regional general managers, and global functional managers, you will formulate short and long-term plans, objectives and policies.
Key responsibilities include:
- Managing operations for Laboratory operations in an assigned region to ensure operational profitability and delivery of quality services to clients.
- Focusing on customer satisfaction and ensuring activities are put in place to maintain and improve customer satisfaction levels.
- Interacting with clients to address clients' operational issues and ensure satisfaction with services.
- Developing policies, practices and standards to minimize and manage business risk to the Company and customers.
- Developing, monitoring and implementing regional budgets and pricing programs.
- Maintaining financial oversight of operations in assigned regions.
- Assuring implementation and operational integration of Global Laboratory goals and objectives in regions as directed by senior management.
- Developing and implementing region's strategic and tactical initiatives.
- Managing staff in accordance with organisation's policies and applicable regulations.
- Approving actions for all management/human resource matters.
- Providing support to business development and continued development of a competitive service offering.
- Managing facility needs and strategic planning for facility expansion.
Requirements:
- Bachelor's Degree in Business Administration or science-related field.
- 10-15 years relevant industry experience.
- Knowledge of operational aspects of clinical laboratory service delivery.
- Knowledge of regulatory and regional policies and practices in clinical laboratory environment.
- Excellent analytical skills to resolve issues in a variety of complex situations.
- Excellent verbal and written communication skills with a focus on customer service.
- Strong presentation and organisational skills.
- Strong negotiating skills.
- Strong leadership skills.