Description
We are seeking a Customer Service Representative to join our team in Taguig, Philippines. As a Customer Service Representative, you will handle standard to moderately complex inquiries in Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, and Customer Service Analytics.
Main Responsibilities
- Perform billing, dunning, and collection tasks using Salesforce case and SAP
- Handle customer phone inquiries and email correspondence
- Communicate proactively with internal teams and customers regarding issues
- Collaborate with stakeholders to ensure Credit & Collection and resolve queries
- Reconciliation work and builds relationships with assigned customers
- Analyze and recommend alternatives to meet customer or account needs
- Apply customer service, issue resolution, and problem-solving skills
- Participate in continuous improvement and basic Lean projects
Requirements
- Bachelor's degree
- Minimum 1 year of relevant experience in Customer Service, Finance, or IT
- Basic knowledge of customer service/Finance disciplines
- Learns products and processes with guidance
- Knowledge of SAP, Salesforce, portals, CRM tools, and MS Office
- Strong attention to detail, numerical accuracy, and communication skills
- Ability to adapt to new systems and processes
- Basic analytical and problem-solving skills
- Able to work independently with minimal supervision
- Knowledge in English and Japanese languages (Reading, Writing, Speaking, and Listening)
Preferred Qualifications
- Experience in Customer Service, Finance, or Business Administration
- Skilled in SAP and Salesforce
- Accurate data entry and analytics skills
- Open to shift work when required
- Comfortable working in other Asian time zones, shift hours, or supporting countries' work calendars