Description
Yellow Practice is looking for an experienced, friendly and confident GP Receptionist / Administrator to join our small and supportive team in Walton-on-Thames.
The successful candidate will deal with patients by telephone and face to face, manage appointments, process patient requests and support clinicians and colleagues with day-to-day administration.
Main duties of the job
- Provide reception and administrative support to patients, clinicians and the wider practice team
- Manage the reception desk, answer telephone calls, book, cancel and amend appointments using EMIS Web
- Process patient enquiries and direct requests appropriately
- Use Accurx for patient communication and practice workflows
- Maintain accurate patient records and process administrative tasks, correspondence, referrals, recalls and follow-up
- Support clinicians with administrative requests and ensure information is recorded accurately and directed to the appropriate member of the team
- Recognise urgent or concerning patient requests and escalate these appropriately in accordance with practice procedures
About us
Yellow Practice is a friendly NHS GP practice based in Walton-on-Thames, Surrey. We are a small team providing primary care services to our local community.
Benefits
- Part-time position with flexible working pattern
Requirements
- Previous GP reception experience and confidence using EMIS Web and Accurx are essential
- Good standard of general education, including English and Maths or equivalent
- Good written and spoken English
- Good IT and keyboard skills