Description
We are seeking a Patient Services Administrator to join our team at Esher Green Surgery. As a Patient Administrator, you will be responsible for a variety of tasks including handling patient queries, managing clinical correspondence, maintaining accurate records, and supporting appointment and referral processes.
The Administration team provides administrative support to the clinical and non-clinical teams. They support the clinical team by coding medical records as directed. They support the non-clinical team by overseeing registrations and deductions and providing administrative support across all areas of Practice Administration.
The Bourne Health Partnership is a dynamic and growing NHS primary care organisation comprising four GP practices. Together, we care for a diverse population of over 55,000 patients.
Main duties of the job
- Scanning and filing paperwork onto patient records
- Electronic Document Transfer Administration
- Registrations: oversees all aspects of Patient Registrations, manages the automated system of patient registrations, inputs patient registrations from paper forms
- Patient Deductions: oversees all aspects of patient deductions
- Patient Notes/Records Administration: receiving patient notes from PCSE, ensuring notes are sent back to PCSE as required
- Patient Details: administering all patient changes of details
- Clinical Coding: codes medical records as directed by the clinical team and pharmacy team
- Private Medical Administration: oversees and manages all private medical administration
- Reception: provides cover on reception as required
- Patient Screening Programmes: manages and oversees patient screening programmes
- Baby Clinics: oversees and manages the appointment booking for new baby checks
- Administration Functions: provides administrative support as needed
Benefits
- A supportive and inclusive working environment
- Opportunities for development and training
- A chance to contribute meaningfully to improving patient outcomes
- Flexibility to support work-life balance