Description
RainFocus, a rapidly growing software company, is seeking an exceptional Project Manager to join its Client Success team. As a Project Manager, you will be responsible for managing complex, multi-stakeholder event technology implementations, owning client relationships, leading cross-functional project teams, and ensuring every engagement moves forward with clarity and momentum.
About the Role Strong project management is a key element of client success at RainFocus. Our Project Managers are the driving force behind complex, multi-stakeholder event technology implementations , owning client relationships, leading cross-functional project teams, and ensuring every engagement moves forward with clarity and momentum. This is a pure project management role. You will not be responsible for any platform configuration or technical build work , that is handled by your team of dedicated solution consultants and architects. Your focus is entirely on leadership: managing timelines and risks, building strong client relationships, aligning stakeholders, and driving successful outcomes across a portfolio of concurrent projects.
Responsibilities
- Planning: Align with clients on key project milestones and maintain accountability to agreed timelines, build and maintain detailed project plans across a concurrent portfolio of client engagements, identify and manage dependencies, risks, and priorities across multiple work streams
- Client Communication & Relationship Management: Serve as the primary point of contact for clients throughout the project lifecycle, communicate formal weekly status updates to client and RainFocus stakeholders, facilitate workshops with clients, solution consultants, and architects to capture requirements and define action plans
- Change Management: Provide change management support for first-year event clients, ensure necessary training is provided to clients and partners to support effective adoption of new processes and technology
- Project Controls: Follow and deliver projects leveraging RainFocus best practice implementation process, manage expectations, scope, and priorities of implementation, ensure that all project artifacts are captured and maintained
Qualifications
- 4+ years of project management experience, with demonstrated success managing complex, multi-stakeholder projects with long implementation cycles
- Experience in project managing software implementations
- Proven experience in a client-facing project management role , you are comfortable owning the client relationship and having direct, sometimes difficult conversations about scope, timelines, and expectations
- Proficiency with project management tools; experience with Jira is a plus
- Strong written and verbal communication skills, including experience presenting to executive-level stakeholders
Preferred Qualifications
- Events industry experience strongly preferred , candidates familiar with the pace, complexity, and client dynamics of event technology implementations tend to ramp faster and thrive longer in this role
- Experience taking over projects mid-lifecycle and successfully building client trust in an inherited engagement
- PMP certification or equivalent
Additional Information
- Location: Remote (anywhere in the United States)
- Travel: Up to 15% (averaging 5–7 days per trip)
- Salary: Competitive
- Benefits: Competitive salaries, 401k, generous PTO, and remote-first work environment