Description
The Director, Consumer Digital Product Operations, oversees the design and execution of transformation strategies that advance organisational priorities and operational excellence.
This leader will shape and continuously evolve the organisation's operating model, establishing the governance, planning processes, tools, standards, and operating rhythms that enable teams to deliver products more effectively and consistently at scale.
Key responsibilities:
- Design and implement the Consumer Digital product operating model, including roles, decision rights, governance, and end-to-end ways of working.
- Define and maintain practical tools, templates, playbooks, and standards that help teams plan, prioritise, deliver, measure, and improve products consistently.
- Establish governance and operating forums that clarify ownership, accelerate decisions, surface risks, and strengthen accountability without adding unnecessary process.
- Lead the organisation's operating cadence, portfolio visibility, communications, and follow-through on priorities and commitments.
- Own team operations, including budget planning and management, workforce coordination, recruiting and onboarding processes, and organisation-wide communications.
- Drive culture and connectivity across Consumer Digital by strengthening engagement, transparency, collaboration, recognition, and shared understanding of priorities.
- Lead and develop the Consumer Digital program management team, setting direction, clarifying accountabilities, and ensuring disciplined execution of critical initiatives.
- Create performance measures and feedback loops to assess adoption and effectiveness of the operating model and identify opportunities for continuous improvement.
- Advise senior leaders on operating model choices, organisational tradeoffs, execution risks, and opportunities to improve customer and business outcomes.
Requirements:
- Bachelor's degree
- 8+ years of experience in product operations, digital transformation, enterprise transformation, portfolio management, or a related discipline
- Demonstrated experience translating enterprise or business-unit strategy into scalable governance, planning and prioritisation processes, decision forums, operating rhythms, tools, templates, and performance measures adopted across multiple teams
- Demonstrated ability to lead executive discussions, facilitate cross-functional decisions, communicate complex topics clearly, resolve competing priorities, and build productive relationships across product, technology, design, analytics, and business teams
Preferred qualifications:
- Experience in healthcare, consumer digital, or another highly regulated and customer-centred industry
- Experience with modern product management practices, portfolio management, agile delivery, design, analytics, and technology operating models
- Experience advising Vice President-level or equivalent senior leaders on operating-model decisions, organisational tradeoffs, execution risks, and priorities while maintaining accountability for detailed implementation and follow-through
Benefits:
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance