Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do.
Job Overview Coordinates and aligns activities across different operational teams to ensure smooth execution of daily operations, managing staffing levels, scheduling, and workload distribution to ensure adequate coverage and efficient resource utilization.
Responsibilities
- Analyze workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements.
- Monitor operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations.
- Identify opportunities for process improvement within the operations support functions through workflow analyses.
- Address customer or client concerns, investigate operational incidents, and work with relevant stakeholders to identify root causes and implement corrective actions.
- Establish and enforce compliance guidelines and quality control processes, including implementing quality assurance programs, and driving initiatives to improve operational compliance and quality.
- Collaborate with cross-functional teams to implement process improvement initiatives and measure the impact of changes.
- Facilitate effective communication within the operations support teams and with other stakeholders.
- Foster a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction.
- Oversee ongoing training to ensure all team members are fully versed and compliant within their respective roles.
Required Qualifications
- 3 to 5 years of clinician management experience
- Prior experience managing a team of providers
- 3 to 5 years leadership experience
- 3 to 5 years stakeholder management experience
- Adept at execution and delivery, problem-solving and decision-making, collaboration and teamwork, and growth mindset skills
Preferred Qualifications
- 3 to 5 years of prior practice manager experience
Education
- Post-secondary/high school education or specialized training
Anticipated Weekly Hours 40
Time Type Full-time
Pay Range $54,300.00 - $119,340.00
Benefits This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.