Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
As a Benefits Liaison, your primary purpose will be to coordinate activities of absence programs for a specific client, assist and support the Benefits Program Manager, implement customer surveys, assist in client training and benefits fairs, and prepare reports for program administration.
Responsibilities:
- Serve as liaison between Company and client human resources (HR) and employees in management of the absence programs.
- Communicate with client, employee, healthcare providers and Company operations team to coordinate resolution of escalated issues involving absence program.
- Assist manager in evaluating results of absence programs and best practice in absence administration; assist in assessing effectiveness of absence plan administration, communication and documentation; assist in development of management reports; assist in preparation of reports assessing financial impact of program administration.
- Maintain records and files pertinent to absence programs.
- Monitor satisfaction with leave and disability administration via periodic customer surveys and recommend needed changes.
- Work with appropriate stakeholders for client and Company to ensure continuous performance and process improvement.
- Maintain knowledge of legal requirements and best practices relevant to absence programs and administration.
- Work with management to update and maintain absence program procedures relating to administration, compliance requirements, audits of leaves; employee handbook and other program-related documents.
- Assist with client training and development of communications; assist in administration of benefits fairs as needed.
- Assist client in reviewing and requesting approvals from Company operations team to conduct Independent Medical Examinations (IMEs) and Functional Capacity Evaluations (FCEs).
Additional Responsibilities:
- Perform other duties as assigned.
- Support the organization's quality program(s).
- Travel as needed.
Qualifications:
- Bachelor's degree or equivalent from an accredited college or university preferred.
- Six (6) years absence management experience or equivalent combination of education and experience required. Demonstrated progressive responsibilities strongly preferred. Project management, office operations management, disability/absence management, insurance-related and/or statistical analysis experience preferred.
- Knowledge of legal requirements and best practices relevant to absence programs and administration.
- Excellent oral and written communication, including presentation skills.
- PC literate, including Microsoft Office products.
- Analytical and interpretive skills.
- Strong organizational skills.
- Negotiation skills.
- Good interpersonal skills.
- Self-motivated with ability to work independently.
- Ability to work in a team environment.
- Ability to meet or exceed Performance Competencies.
Work Environment:
- When applicable and appropriate, consideration will be given to reasonable accommodations.
- Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
- Physical: Computer keyboarding, travel as required.
- Auditory/Visual: Hearing, vision and talking.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
For the jurisdiction noted in this job posting only, the range of starting pay for this role is $60,000.00 - $70,000.00 USD Annual. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.