Description
We are seeking an experienced, organised, compassionate and proactive Medical Secretary to join our friendly Community Child Health team at Kaleidoscope. As a Medical Secretary, you will provide vital support to Consultants, Specialty Doctors and multidisciplinary teams delivering care to children and young people across Lewisham.
The successful candidate will manage correspondence, referrals, patient administration, and diary management, ensuring children and families receive a high-quality service. You will be a key point of contact for families, clinicians, GPs and partner organisations.
Main duties of the job The Medical Secretary provides comprehensive secretarial and administrative support to consultants, speciality doctors and clinical teams within Community Paediatrics. The post holder is responsible for managing correspondence, diary co-ordination, patient administration, referrals and medico-legal documents, ensuring services are delivered efficiently, professionally and within agreed timescales.
Job responsibilities
- Provide a high-quality secretarial service to consultants, specialty doctors, and clinical teams, ensuring workloads are prioritised and completed within agreed timescales.
- Act as the first point of contact for Consultants and the team, responding professionally to enquiries from GPs, families, staff and external agencies.
- Maintain confidentiality at all times.
- Produce accurate clinical and non-clinical correspondence, reports and urgent letters using audio transcription and digital systems.
- Manage incoming correspondence, referrals and investigation reports, ensuring timely action and escalation where required.
- Maintain effective working relationships with clinicians, managers, administrative colleagues and wider multidisciplinary teams.
Person Specification
- Good standard of education to at least GCSE standard including Maths and English.
- RSA stage 3/OCR Text processing level 3 or equivalent.
- Secretarial and/or administrative experience.
- Experience of dealing with the public.
- Experience of handling sensitive and confidential information.
- Fast and accurate typing/keyboard skills.
- Able to use a PC for word processing to a high standard.
- Knowledge of Microsoft Office 365 applications.
- Able to use databases, spreadsheets, and other software packages to a high standard, to include Excel, Word, PowerPoint.