Description
We are seeking a Customer Account Specialist (Korean Speaking) to join our team. As a Customer Account Specialist, you will deliver customer experiences within the lifecycle processes, build and maintain strong internal and external customer relationships, and support total customer experience.
Responsibilities:
- Deliver customer experience within the lifecycle processes
- Build and maintain strong internal and external customer relationships including higher management within customers' organization
- Demonstrate understanding of customer infrastructure, processes, and key customer contacts
- Support Total Customer Experience
Collection & Delinquency Management:
- Prepare monthly collection strategies and establish action plans to meet/exceed metrics
- Report progress during AR review meetings and effectively forecast month-end metric results
- Manage collection balances per customer
- Target open accounts receivable over 30, 60, 90, 180 days
- Ensure cash allocation and suspense management are managed timely and accordingly to policies and procedures
- Target aged suspense over 91+ to be minimal
- Document all collection activities in required applications
Team Collaboration:
- Communicate/escalate internally any customer changes quickly, consistently, and effectively
- Collaborate and engage with team members providing valuable input for customer projects/solutions
- May act as a team or project leader validating deliverables and team decision-making processes
- Works on problems/projects of moderately complex scope
- Exercises independent judgment within defined practices and procedures to determine appropriate action
- Provides guidance and leadership to all colleagues
- Proficient and compliant with internal processes and policies
- Demonstrate sound judgment, prompt follow-up, and timely escalations
- Escalate disputes and non-responsiveness effectively and timely
- Proactive interaction and collaboration with various internal and external stakeholders
Requirements:
- Strong communication and negotiation skills
- Good command of English in writing and speaking
- Good command of Korean in writing and speaking (mandatory)
- Basic knowledge about finance and accounting (advantageous)
- Typically, with minimal 2 years related experience in customer-facing/support environment
We offer a comprehensive suite of benefits that support physical, financial, and emotional wellbeing, investment in your career, and unconditional inclusion.