Description
CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities.
The ideal candidate brings deep hands-on expertise configuring and optimizing WFM platforms, strong understanding of forecasting and scheduling concepts, and the technical fluency to translate business needs into scalable, well-governed solutions.
Functional Strategy & Design
- Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.
- Drive fit-gap analysis across vendor/product options and current-state tools; recommend the “right” functional approach (process + platform configuration) with clear tradeoffs and decision rationale.
- Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.
- Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.
Solution Delivery & Execution
- Establish solution guardrails for accuracy, auditability, and transparency.
- Partner with engineering/technology leads to convert functional designs into configuration and build plans.
- Own functional delivery, including configuring and customizing vendor applications to meet business needs.
- Drive end-to-end lifecycle execution for enhancements, defects, and releases.
Reporting, Analytics & Adoption
- Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes.
- Serve as the functional point leader across HR, operations, and technology teams, driving alignment, decisions, and adoption.
- Support training strategy and enablement materials for business users.
Leadership & Thought Partnership
- Responsible for adherence to industry best practice, actively engaging with WFM Community on latest advancements.
- Encourages product innovation and alternative ways of approaching business.
- Accountable for the health of the product.
- Challenges partners to think differently regarding WFM business processes and operational issues.
Required Qualifications
- 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
- 7+ years’ experience working with WFM scheduling constructs and forecasting concepts.
- 6+ years’ experience configuring, customizing, and debugging WFM solutions.
- 5+ years' experience with large enterprise WFM platforms.
- 3+ years’ partnering with SaaS vendors to deliver business outcomes.
- 3+ years working in Agile environments.
- 3+ years demonstrating excellent communication and stakeholder leadership skills.
- 2+ years’ experience demonstrating analytical problem-solving and decision-making skills.
- 2+ years demonstrating a growth mindset while developing self and others.
Preferred Qualifications
- Experience integrating WFM platforms with HR systems and downstream consumers of schedule and time data.
- Experience with emerging technologies like AI in WFM, automation, and digital employee experience platforms.
- Reporting/analytics exposure and comfort collaborating with BI teams/tools.
- Experience working in large, matrix organizations.
- Familiarity with Agile delivery, project governance, and release/change management.
- Experience leading WFM strategy and execution during mergers, acquisitions, or divestitures.
Education
- Bachelor’s degree or equivalent combination of education, training, and professional experience.
Pay Range $106,605.00 - $284,280.00
Benefits This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.