Description
We are seeking a Home Ownership Specialist to join our team in Norwich. As part of the Home Ownership Directorate, you will play a key role in delivering a compliant, customer-focused service to our homeowners.
You will manage a varied caseload of home ownership enquiries and transactions, ensuring customers receive a professional, efficient, and high-quality service while maintaining compliance with legislation, policy, and regulatory requirements.
This is a specialist role requiring strong analytical and decision-making skills. You will be confident reviewing complex information, interpreting leases, regulation, legislation, and policy, and making balanced, evidence-based decisions.
Key responsibilities:
- Manage a caseload of home ownership enquiries and transactions
- Ensure customers receive a professional, efficient, and high-quality service
- Maintain compliance with legislation, policy, and regulatory requirements
- Review and interpret leases, regulation, legislation, and policy
- Make balanced, evidence-based decisions
- Handle sensitive or challenging enquiries
- Communicate decisions clearly and professionally
- Take ownership of cases through to resolution
Requirements:
- Proven experience in housing or property management
- Strong knowledge of leasehold management and relevant legislation
- Experience reviewing and interpreting leases and policy documentation
- Excellent customer service, written communication, and stakeholder management skills
- Ability to investigate complex or non-standard cases and identify appropriate solutions
- Confidence managing challenging situations professionally and sensitively
- Proficiency in MS packages
- Strong organisational skills with excellent attention to detail
- Ability to manage competing priorities whilst maintaining quality, accuracy, and compliance
- Strong personal accountability and ownership of work
- Ability to work collaboratively across teams and build effective working relationships
- Proactive and adaptable approach with a focus on continuous improvement
Benefits:
- Competitive salary (£33,239 - £38,514 per annum pro rata)
- Part-time role (22 hours per week)
- Flexible working arrangements