Description
Join Zendesk as a Senior Account Executive, driving growth in the Customer Experience landscape. You'll build relationships, introduce innovative solutions, and grow existing partnerships.
Responsibilities:
- Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.
- Take ownership of net new logo acquisition, proactively sourcing and building your own pipeline of opportunities.
- Manage and nurture customer relationships, ensuring maximum satisfaction and retention.
- Proactively identify and pursue opportunities to cross-sell additional products and services.
- Leverage data insights to prospect new clients and enhance retention strategies.
- Understand and convey the benefits of Zendesk products, ensuring alignment with customers' business objectives.
- Lead complex and competitive sales cycles, articulating compelling business cases.
- Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast.
- Establish and maintain executive sponsorship, leveraging industry expertise to build relationships with decision-makers.
- Collaborate with internal teams to enhance sales strategies and streamline sales execution.
- Exceed revenue goals on a quarterly and annual basis.
Requirements:
- BA/BS degree or equivalent experience required.
- At least 8 years of B2B SaaS sales experience, preferably in the Customer Experience industry.
- Ability to communicate in English and Tagalog.
- Demonstrated ability to create and scale your own pipeline of new business opportunities.
- Expertise in navigating complex sales cycles and renewals.
- Experience in managing and expanding customer relationships.
- Exceptional presentation, negotiation, and deal-closing skills.
- Experience selling to VP and C-level executives.
- Strong knowledge of industry trends and the ability to build relationships with key decision-makers.
- Familiarity with key sales tools such as Salesforce and Clari.
What We Offer:
- A fulfilling and inclusive experience.
- Hybrid way of working, enabling purposeful in-person connections and remote work flexibility.