Description
Join Zendesk as a Senior SMB Account Executive, where you will drive top-line revenue growth by acquiring new SMB customers and leveraging AI-powered strategies. You will manage and nurture customer relationships, lead complex sales cycles, and develop compelling ROI and value cases.
Responsibilities:
- Drive top-line revenue growth by acquiring new SMB customers
- Manage and nurture customer relationships to ensure high satisfaction and retention
- Proactively lead complex sales cycles by integrating AI insights and customer data
- Co-create with customers clear AI transformation roadmaps
- Develop and articulate compelling, data-backed ROI and value cases
- Hold consultative technical conversations regarding AI product architecture and integrations
- Identify and pursue opportunities to cross-sell and up-sell new products and services
- Consistently anticipate AI market trends and competitor moves
- Build and maintain a robust pipeline of qualified opportunities in Salesforce
- Collaborate with Marketing, Business Development, and other internal teams
- Champion the customer voice and act as a Zendesk AI thought leader
What You Bring to the Role:
- At least 2 years B2B sales or solution engineering experience in SaaS
- Experience engaging and expanding relationships across various customer levels
- Strong technical aptitude and proven ability to have detailed conversations about AI product architecture and integrations
- Demonstrated success in account research, prospecting, customer outreach, and closing deals
- Excellent organizational skills with the ability to manage a high volume of opportunities
- Entrepreneurial spirit, collaborative mindset, and relentless drive for learning and growth
- Outstanding communication, presentation, and negotiation abilities
- Experience creating and executing territory/account plans
- BA/BS degree or equivalent experience
- Willingness to travel as needed
- German Speaker (Native level)
Who you are:
- Customer-Centric Innovator
- Data-Driven Decision Maker
- Collaborative Influencer
- Continuous Learner & Mentor
- Strategic Thinker with Execution Focus