Description
Adyen is seeking an experienced Senior CDD Risk Analyst with a strong compliance background and deep CDD expertise.
The Senior CDD Risk Analyst will focus on two key pillars: leading quality improvements and directly managing high-complexity enterprise onboarding cases.
Responsibilities:
- Complex Merchant Onboarding & Collaborative Problem-Solving: Autonomously lead the onboarding process for Adyen's most strategic and complex enterprise merchants.
- Regulatory Interpretation & Policy Alignment: Translate complex second-line compliance policies into actionable first-line operational procedures.
- Uphold Quality & Consistency: Maintain "First-Time-Right" accuracy, perform regular quality control checks for the team, upskill team members on quality standards.
- Process Optimization & Tooling Innovation: Proactively identify operational bottlenecks, redundancies, and friction points across the end-to-end merchant lifecycle.
- Merchant & Commercial Partnership: Partner with Commercial, Sales, and Account Management teams during high-stakes negotiations and merchant escalations.
- Team Mentorship: Mentor a cohort of CDD analysts, acting as a go-to expert for complex case guidance and fostering a culture of proactive risk ownership.
Requirements:
- Experience: 6+ years experience in CDD, KYC/EDD operations or Second Line Risk or Compliance role within a FinTech, Payment Service provider, or Financial Institution.
- Complex Risk & Regulatory Depth: Proven mastery in evaluating complex risk scenarios beyond standard checklists.
- Commercial Maturity & Pragmatism: Proven track record of navigating complex commercial dynamics and high-pressure go-live targets without compromising risk controls.
- Merchant-Facing & Direct Customer Engagement: Experienced in direct customer interactions and merchant-facing roles.
- Data Rigor & Continuous Improvement: Analytical mindset proficient in leveraging data and analytics to identify root causes of onboarding friction.
- Autonomous & Strong Team Mentality: High autonomy, resilience, and clear written and verbal communication skills.
Nice to Have: Financial Product & Issuing Background: Experience with and understanding of financial products and/or issuing.
Total rewards & compensation: The annual base salary range for this role in San Francisco is $119,000 - $154,000. The annual base salary range for this role in Chicago is $100,000 - $130,000.
In-office expectations: This role is based in our San Francisco or Chicago office. We're an office-first company and expect employees to work in-office at least 3 days a week on average.