Description
We’re Workday, a Fortune 500 company and a leading AI platform for managing people, money, and agents. We're shaping the future of work so teams can reach their potential and focus on what matters most.
About the Team Sana is an AI lab building superintelligence for work. We believe organizations can accomplish their missions faster when humans can effortlessly access knowledge, automate repetitive work, and learn anything with the help of agentic AI.
About the Role The Sana team is known for its adaptability, entrepreneurial spirit, and relentless pursuit of excellence. We work closely with companies to problem-solve, design solutions, and implement them to drive change.
In this role, you will:
- Own end-to-end customer engagements, serving as the overall engagement owner for assigned accounts
- Lead complex deployments of Sana for medium and large enterprise customers
- Define and manage project scope, plan, timelines, risks, and dependencies across multiple work streams
- Ensure delivery within the budget and scope outlined in the Statement of Work
- Build and maintain trusted advisor relationships with executive sponsors and key decision makers
- Facilitate steering committees and executive readouts
- Align Sana’s roadmap and capabilities with the customer’s strategic priorities and success metrics
- Define, track, and report on success metrics and KPIs for each engagement
- Work closely with customer project managers and business owners to promote adoption and drive continuous improvement
- Translate business requirements into solution designs and implementation plans
- Advise customers on best practices for learning, change management, and digital adoption
- Challenge and refine customer requirements where needed
- Collaborate cross-functionally and with partners to scope new engagements and shape proposals
Basic Qualifications (P3 Engagement Manager)
- At least 5 years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles
- Direct experience leading complex implementation projects in medium or large enterprises
Basic Qualifications (P4 Senior Engagement Manager)
- At least 8 years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles
- Direct experience leading complex implementation projects in medium or large enterprises
Other Qualifications:
- Naturally curious, always seeking to learn, and view every challenge as a growth opportunity
- Strong project and program management skills
- Comfortable engaging with C-level and senior stakeholders
- Possess grit and determination
- Driven by excellence and high standards
- Embody humbleness and a collaborative mindset
- Deeply committed to our mission of changing the way the world learns