Description
Wealthsimple is seeking a Lead, Workplace Operations to join their team. The successful candidate will own the experience of the physical workplace, including systems, facilities, F&B, and workplace safety across all hubs in Canada and the US.
Responsibilities:
- Own the annual workplace operations roadmap across all hubs, set priorities against department goals, and drive programs from planning through rollout.
- Run day-to-day workplace operations across building systems, facilities, F&B, and physical space, setting the service standard across hubs and ensuring issues are resolved quickly, consistently, and with a hospitality mindset.
- Own the maintenance and physical space lifecycle across all locations, including preventive maintenance, reactive repairs, capital planning, minor works, moves, and refurbishments.
- Lead workplace vendor and contract management, including sourcing and vetting partners, RFPs, contract standards, SLAs, performance management, and escalation.
- Own the workplace operating budget across all hubs, set the annual envelope, allocate spend across programs and sites, manage forecasting and approvals, and drive cost optimization while maintaining service standards.
- Own a visible, proactive workplace health and safety framework across all locations, keeping requirements, processes, and practices aligned with local regulations.
- Turn ticketing, utilization, occupancy, and service data into decisions that improve workplace operations and inform portfolio planning.
Requirements:
- 6-8+ years in Workplace Operations, Facility Management, or Property Management, with real ownership of programs, budgets, and vendor relationships.
- An activated vendor network, including contractors, trades, and facilities vendors.
- Hands-on experience running minor works and moves from scope to completion.
- Contract and RFP experience, including turning a service need into a standard and negotiating SLAs.
- A data-driven approach to informing workplace decisions.
- Strong communication skills, with the ability to take a rollout and turn it into a clear plan.
- Working knowledge of Ontario's Occupational Health and Safety Act (OHSA), along with building code and fire safety requirements.
Benefits:
- Top-tier health benefits and life insurance
- Long-term group savings with employer match, through Wealthsimple for Business
- 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
- 90 days away: work outside Canada for up to 90 days per year
- Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS