GTM Operations Lead

We’re looking for a Payments GTM Operations and Strategy Lead to be part of our Fintech department at Jobber.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology.

The team: We’re building the financial backbone for field service businesses. Our Fintech team is one of the most strategically important and fastest growing parts of Jobber. We help businesses get paid, access capital, understand their financial health, and ultimately stay in business longer.

The role: Reporting into the VP & GM, Payments and Fintech you will establish Payments GTM Operations as a new function at Jobber. You will bring together every team that touches payments go-to-market (Marketing, Sales, Account Management, Customer Support, Risk, Operations, Analytics, Product Development) and build the programs, processes, and measurement that turn these teams into a coordinated growth engine.

The job has two objectives: help more customers discover and get value from Jobber’s payments products, and accelerate revenue growth for the business.

Day to day, the Payments GTM Operations and Strategy Lead will identify opportunities, design programs, and run experiments to drive adoption and usage of Jobber’s payments products. This will include:

• Mapping and rebuilding the end-to-end customer journey for payments, from first touch through activation and ongoing usage, working closely with cross-functional partners.
• Experimenting with a range of actions (e.g. incentives) to drive payments adoption and usage, rapidly iterating based on results.
• Defining the metrics that matter for payments GTM and holding yourself (and cross-functional partners) accountable to them.
• Building deep working relationships across GTM teams, Product, RevOps, Analytics, etc.
• Using data and qualitative insights to find opportunities, size them, run experiments, and measure results.
• Staying close to what other vertical SaaS and embedded payments players are doing.

To be successful, you should have:

• Operating and strategy experience, ideally a mix of both:
• Operating experience: you have experience identifying opportunities, mobilizing teams, and driving measurable results.
• Strategy experience (valued): you have been a strategic partner to senior leaders, making data-driven recommendations.
• Deep understanding of payments and financial services business models, metrics, and growth strategies is desirable, particularly financial services for small businesses.
• Strong data instincts.
• Experience using languages such as SQL to manipulate large data sets is a plus.
• Exceptional communication and stakeholder management skills.
• Demonstrated ability to design and implement scalable operational processes.
• Passion for helping small businesses succeed through innovative financial solutions.
• A curious mind and a growth mindset.
• A proactive drive to solve problems.
• A preference for working in an ambiguous and fast-paced environment.

Location: This role is open to candidates anywhere in Canada.

Compensation: The role has a minimum annual salary of $151,200, a midpoint of $177,900, and a maximum salary of $204,500.

What you can expect from Jobber:

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
• A dedicated Talent Development team and access to coaching, learning, and leadership programs.
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry.
• To work with a group of people who are humble, supportive, and give a sh*it about our customers.