Description
Join Zendesk's AI Agents team as a Lead Product Designer, shaping intuitive AI automation experiences for businesses to deliver better service at scale.
You will lead end-to-end design for AI Agents experiences, from discovery and strategy through prototyping, launch, and iteration.
Responsibilities:
- Lead end-to-end design for AI Agents experiences
- Use customer research, product usage, support signals, and market insights to identify opportunities and improve adoption
- Partner with Product, Engineering, Research, Content Design, and Data teams to translate complex technical capabilities into simple customer experiences
- Establish reusable design patterns and quality standards for AI Agents experiences
- Use AI-enabled tools to accelerate discovery, ideation, synthesis, and prototyping
Requirements:
- 7+ years of product design experience in consumer or B2B SaaS applications
- Experience designing enterprise customer service, self-service, workflow automation, or conversational experiences
- Experience designing generative AI, automation, or AI-assisted workflows
- Proactive self-starter with a solid design process and collaboration mindset
- Strong communication and storytelling skills
- Experience creating reusable patterns, frameworks, or design-system contributions
- Experience using AI to improve design workflows and team effectiveness
- Portfolio demonstrating end-to-end product design work and strategic thinking
Benefits:
- Ownership of projects and freedom to share ideas
- Being part of defining new standards in an emerging space
- Flexible working hours and remote work options
- Opportunity to learn and grow with a hardworking and passionate team
The Poland annualized base salary range for this position is zł332,000.00-zł498,000.00.